Deloitte study: Automation continues to change the roles of employees

  • September 23, 2022
  • Future Banking
  • 2 min read

The share of employees across the globe who have seen their roles change following the implementation of intelligent automation solutions continues to rise and reaches 34%, compared to 23% in 2020 according to the latest edition of Deloitte Automation with Intelligence survey, conducted in 34 countries, including Romania.

The study also shows that the level of support towards the implementation of intelligent automation strategy increases with the hierarchy levels in the organization. Thus, workers are the least supporting stakeholder group, with only 11%, followed by managers and team leaders (19%) and C-suite (39%). As far as the attitude of different departments in the organization is concerned, IT experts show moderate support (27%), while the risk function remains the least supportive for intelligent automation (8%).

The report highlights that the adoption of citizen-led development model, a framework that encourages non-IT employees to use IT-sanctioned low-code/no-code platforms to develop low complexity automations within their function, might help organizations keep their employees engaged with the process of transformation through intelligent automation.

Even though this model is a new concept, 59% of organizations which implement or scale intelligent automation solutions are already implementing it or planning to do so in the next three years. Not only that citizen-led development model empowers employees to create new task-based automations for their own use, but it also supports talent retention, according to more than half of all organisations (57%) already implementing it. Also, two thirds of the companies planning to use this new model in the next three years expect it to raise retention rates.